Cloud Horizon Streams

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Refund Policy

Refund Policy

Refund Policy for Cloud Horizon Streams

Effective Date: [Insert Date]

At Cloud Horizon Streams, we are committed to ensuring customer satisfaction with our IPTV services. This Refund Policy outlines the conditions under which refunds may be provided, as well as our process for handling refund requests.

1. Refund Eligibility

We offer refunds under the following conditions:

a. Service Issues

  • If you experience technical issues that prevent you from accessing our IPTV service, and the issue cannot be resolved after troubleshooting by our support team, you may be eligible for a refund.

b. Billing Errors

  • Refunds will be provided for duplicate charges, overcharges, or other billing mistakes caused by us.

c. Cancellation Requests

  • Refunds may be issued if you cancel your subscription within the terms specified in this policy.

2. Non-Refundable Circumstances

Refunds will not be issued for the following reasons:

  • Dissatisfaction with content selection, unless the service is entirely unavailable.
  • Failure to cancel a subscription before the renewal date.
  • Issues caused by customer-side equipment, internet connection, or devices incompatible with our service.

3. Trial Period Policy

If a free or paid trial is offered, refunds will not be issued for trial subscriptions. You are encouraged to use the trial period to determine whether our service meets your needs before committing to a full subscription.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email our customer support team at [Insert Support Email] or use our contact form on the website.
  2. Provide Details: Include your account information, payment receipt, and a detailed description of the issue.
  3. Allow Review Time: Refund requests are typically processed within 7-10 business days after submission.

5. Refund Processing

  • Refunds will be issued to the original payment method used during purchase.
  • Processing times may vary depending on your payment provider or bank.
  • We are not responsible for delays caused by third-party payment processors.

6. Cancellation Policy

  • Subscriptions can be canceled at any time through your account dashboard or by contacting our support team.
  • If you cancel before the end of your current subscription period, you will retain access to the service until the subscription expires. No refunds will be issued for unused portions of the subscription term unless otherwise specified.

 

Thank you for choosing Cloud Horizon Streams. We are dedicated to providing a reliable and enjoyable IPTV experience.